1. Overview

At Sunlight Traders, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund and Returns Policy outlines the conditions under which returns, replacements, and refunds are processed, in line with applicable consumer protection practices in Nepal.

2. Eligibility for Returns

Customers may request a return under the following conditions:

  • The product is defective, damaged, or not as described
  • The wrong item was delivered
  • The product has a manufacturing fault

📌 Time Limit:
Return requests must be made within 7 days from the date of purchase or delivery.

3. Conditions for Return

To qualify for a return:

  • The item must be unused and in original condition
  • Must include original packaging, invoice, and accessories
  • The product should not be damaged due to misuse or negligence

4. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged products (not due to manufacturing defect)
  • Customized or special-order items
  • Perishable goods (if applicable)
  • Items without proof of purchase

5. Refund Policy

Refunds will be processed under these conditions:

  • Once the returned item is inspected and approved
  • Refund will be issued via:
    • Original payment method, or
    • Bank transfer / store credit (as agreed)

📌 Processing Time:
Refunds are typically processed within 7–10 working days

6. Replacement Policy

Instead of a refund, customers may opt for:

  • Product replacement (subject to stock availability)
  • Exchange for another item of equal value

7. Return Process

To initiate a return:

  1. Contact us via phone or email
  2. Provide:
    • Order details / invoice
    • Reason for return
    • Photo (if item is damaged/defective)
  3. Our team will guide you through the next steps

8. Shipping Costs

  • If the return is due to our error (wrong/damaged item), we will bear the return cost
  • If the return is for customer preference, the customer may need to pay shipping charges

9. Legal Compliance

This policy is designed in accordance with the Consumer Protection Act of Nepal, ensuring fair rights for both customers and the business.

10. Contact Us

For any questions regarding returns or refunds:

📞 Phone: 033-590207
📧 Email: info@sunlighttraders.com.np